Studio in Heart of Cairns with swimming pool/BBQ

Despite a prime location and great amenities, the stay was marred by misleading communication, a sub Positive: * Prime Location: The Mantra Trilogy's central location in Cairns offers easy access to restaurants, entertainment, and attractions. * Excellent Amenities: The property boasts impressive and well-maintained facilities, including a stunning pool. * Welcoming Hotel Staff: The main reception staff were kind, accommodating, and helpful, despite the booking not being made directly through them. Negative: * Misleading Pre-Arrival Communication: Vague and confusing instructions for key pick-up, coupled with an abrasive attitude from Freemans Real Estate representative Ina. * Subpar Apartment Condition: Strong odors of dampness, mold, and stale air; black mold infestation in the bathroom ceiling and shower; non-functional air conditioning unit. * Uncomfortable Bedding: Two single beds pushed together instead of a proper double bed, causing discomfort during sleep. * Unresponsive Customer Service: Lack of response from Ina regarding the apartment's issues, following an initial unprofessional demeanor. * Discrepancy in Quality: Stark contrast between the beautifully maintained hotel surroundings and the poorly maintained apartment rented through Freemans Real Estate.